free uk delivery - limited time

FAQ

Where is your jewellery made?

London’s fine jewellery district, Hatton Garden. Each piece is carefully handmade from start to finish with the highest quality materials and workmanship. Each piece of jewellery goes through a number of steps before it’s ready to send to you; handcrafted one item at a time with specialists in each area from making, plating, polishing, stone-setting and hallmarking in order to bring your finished piece to life, which is why there is up to a 4 week lead time from placing your initial order. All of my pieces have the full UK hallmark, stamped at the London Assay Office - the highest form of protection to guarantee authenticity.

What materials do you use?

All of my pieces are made in solid sterling silver, coated in rhodium and for the gold, this is referred to as ‘vermeil’. To be considered vermeil, the gold ‘layer’ needs to be at least 10ct and 2.5 microns thick; I use 18ct gold on my jewellery.

All solid gold is 18ct white or yellow and has the full UK hallmark. For stones, I use precious and semi-precious varieties only. These can include: diamonds, sapphires, rubies, garnets, topaz, aquamarine and citrine to name a few. All stones are ethically sourced and hand picked by me for their quality and beauty. Any diamonds over 0.15ct will be provided GIA certified.

Can I request different gemstones?

Of course! Please email me if you’d like to use any other gemstone in my designs and I’ll send a quote based on the gem spec provided.

Do you accept returns?

As the vast majority of my jewellery is made to order or custom made, returns or exchanges are not accepted and all purchases are final.

Where do you deliver?

I currently ship within the UK and Europe, via Royal Mail special delivery. Your jewellery will be fully insured and will require a signature upon delivery.

Delivery within the UK costs £7.50
Delivery to Europe costs £15.00

Free UK delivery on orders over £300.00 

Can you deliver internationally?

I can, on a case by case basis. Please get in touch if you’re from outside Europe as I can arrange delivery for one-off requests. I aim to be shipping internationally in the near future. 

When will I receive my item?

Any in stock items can be expected within 3 business days of placing your order. Made to order items can take 4 - 5 weeks, you’ll be notified when your item is shipped. Bespoke or custom pieces will be given a specific time frame, as this is dependant on the design. You’ll be notified when your item is shipped. Please note that all packages require a signature upon delivery. 

Where do you sell your jewellery?

I currently only sell online as I’d like to keep things relatively exclusive, however you may find me at selected pop ups, please sign up to find out when and where you might see me! 

How does your sizing work?

All of my bracelets and cuffs are made in the following sizes: 

Size 1 to fit a 5 inch wrist
Size 2 to fit a 5.5 inch wrist
Size 3 to fit a 6 inch wrist

My bangles come in sizes:

XXS = 50mm inside circumference
XS = 55mm inside circumference

What size am I?

To find out, measure your wrist in inches with a flexible measuring tape. Make sure the tape fits exactly around your wrist, this will give you your actual wrist size.

To measure your size for the bangles, use the flexible measuring tape around the widest part of your hand (try and squeeze a tiny bit if you want a tighter fit).

I don't have tiny wrists, can you make other sizes?

Certainly! Just email me your wrist measurements and I can custom make any size required. 

How do I look after my Zolu jewellery?

Please look after your jewellery by putting any lotions or perfume on beforehand, allowing time for them to soak into your skin first. Always keep away from chlorine as this can cause premature fading of the vermeil and rhodium plating. Please take care not to bash, scratch or drop your precious item; when not in use, always keep your jewellery in the protective pouch provided.

You can clean your jewellery with a soft polishing cloth using a gentle buffing motion. To clean stones, mild soapy water and a soft toothbrush will bring them back to life.

Vermeil doesn’t last forever and although my vermeil jewellery is heavily coated, it will need to be re-finished / plated at some point. Please contact me if you’d like to use this service.

How long vermeil lasts all depends on the oily-ness of skin, how much lotion / sunscreen, perfume you wear and the frequency of wear. Environmental factors, such as humidity also have an impact on the lasting of vermeil. This is not a reflection of the quality of Zolu jewellery but a natural occurrence with the vermeil finish.

If you like to really ‘wear’ your jewellery and require something that takes less TLC, all of my pieces are available in solid 18ct white or yellow gold, please contact me for a price if it's not already displayed.

Solid gold gemstone items can be professionally cleaned when needed. Please contact me if you would like to use this service.

Which payment methods do you accept?

This site accepts all major credit cards and paypal. I can also accept direct bank transfers.