FAQ

Where is your jewellery made?

London’s fine jewellery district, Hatton Garden and Birmingham’s jewellery district in England. Each piece is carefully handmade from start to finish with the finest quality stones, materials and workmanship, which is why the lead time can be 4-5 weeks.

All pieces have the full UK hallmark, stamped at the London Assay Office - the highest form of protection to guarantee authenticity.

What materials do you use?

I use 18k gold, going up to 22k and 24k on some designs, or as requested. Designs are 100% recycled where at all possible and this will be mentioned in the description. All ‘Classic’ and ‘Signature’ designs are 100% recycled gold. 

For stones, I use precious and semi-precious varieties only. All stones are hand picked my me for their quality and beauty. All diamonds, where necessary will be GIA certified.

Can I request different gemstones?

Of course! Please contact if you’d like to use any gemstone in my designs and I’ll send a quote based on the gem spec provided. 

Please note: for custom orders, 50% deposit payment will be requested up front, with the final balance paid before delivery. An invoice will be supplied for all custom orders.  

Can I request a custom piece?

All of my designs can be customised in some way! Please get in touch if this is something you’d like to discuss. 

Do you accept returns or exchanges?

As Zolu jewellery is made to order or fully custom made, returns or exchanges are not accepted. Please be certain of your sizes when ordering. 

Where do you deliver?

Orders via my website currently ship within the UK, via Royal Mail special delivery. Your jewellery will be fully insured and will require a signature upon delivery. 

I can send items internationally, via direct order with myself on email, as your jewellery will be shipped on an individually quoted basis. 

Please get in touch if you’re from outside the UK and I can arrange a special delivery for you!

When will I receive my item?

As Zolu jewellery is made to order items can take between 4-5 weeks to be handmade. You’ll be notified when your item is shipped.

Custom pieces will be given a specific time frame, as this is dependant on the design. You’ll be notified when your item is ready to arrange a suitable delivery option. 

Please note that all packages require a signature upon delivery. 

Where do you sell your jewellery?

At the moment, through zolulondon.com or direct via Instagram or email.  

 How does your sizing work?

Cuffs are made in the following sizes: 

Size XXS to fit a 5 inch wrist 

Size XS to fit a 5.5 inch wrist

Size S to fit a 6 inch wrist

 

Bangles come in sizes:

XS = 55mm inside diameter

S = 60mm inside diameter

 

Rings come in sizes C to N

If you’d like a custom size, in any design please contact.

Please be sure of your size when placing an order, as once your item is made it can only be downsized. The cost of re-sizing will be quoted, upon request.  

What size am I?

To find out, measure your wrist in inches with a flexible measuring tape. Make sure the tape fits exactly around your wrist, this will give you your actual wrist size. 

To measure your size for the bangles, use the flexible measuring tape around the widest part of your hand (try and squeeze a tiny bit if you want a tighter fit).

How do I look after my jewellery?

You can clean your jewellery with mild soapy water and a soft toothbrush. This simple job will bring them back to life. 

Be careful with gemstones, as they may become loose with knocks or scratches. When cleaning them, please ben gentle and avoid excessive scrubbing. 

A professional clean for your jewellery is available if you need it. Please contact if you would like to use this service.

Which payment methods do you accept?

All major credit cards, PayPal and direct bank transfers.